tracking is easy!

To track your order, please login to your account or set up an account by creating a password with the email you used to checkout. This allows you to log in and receive the most up to date information on your order.

important notice

Orders placed after 2pm Fri 23rd December will be dispatched on Wed 28th December.

Orders placed after 2pm Wed 28th December will be dispatched on Tue 3rd Jan 2023.

Happy Holidays!

checking your order information

Shortly after you place an order, you will receive an order confirmation email. Upon dispatch of your order we will alert you via email.

If your order is being delivered by DPD you will receive a tracking email with your delivery reference and a link to the DPD tracking website.

You can choose whether to receive email or text notifications on your order’s progress.

If you would like further assistance in tracking your order, please contact us or call us on +44 (0)1491 875974, Monday to Friday, 9am-5pm (UK time).

delivery costs

Delivery is free for orders over €149.


simplehuman members get free delivery on all orders, just sign in during checkout to

become a simplehuman member

For non-members, delivery is €9.95 for orders under €149.

Unfortunately, we do not currently deliver to P.O. boxes.

import duties and taxes

All import duties and taxes are paid by us! We want to ensure your order is fast and efficient with no added delays or require additional documentation. You don't need to worry about any additional charges. What you pay in the checkout is the final delivery cost.

delivery times and methods

Check our important notice above for the most up-to-date information about Christmas delivery.

Orders placed before 2pm Monday to Friday (UK time) will be dispatched the same day. Orders placed after 2pm (UK time) will be dispatched the next working day.

Orders placed on or one day before a UK bank holiday, or during active promotions (such as Friends&Family or Black Friday) may take longer to be delivered. Please allow additional delivery time if you place your order on one of these dates.

Your order will be delivered by DPD and will be delivered within 5-7 working days.

You will receive a tracking email from DPD with your delivery reference and a link to the DPD tracking website. You can choose whether to receive email or text notifications on your order's progress.

You can also choose various delivery options, including:

  • select an alternative delivery date
  • opt for delivery to a nominated neighbour
  • leave in a specified safe place
  • deliver to another address
  • keep until you return from holiday

For more information, please contact us.

purchasing products outside the EU

Please use the country selector at the bottom of the page to view countries available.

changing or cancelling an order

Once you place an order, our efficient team packs and dispatches your item(s) as quickly as possible. Because of this, orders already in process cannot be modified. To enquire about changing or canceling your order, call +44 (0)1491 875974 or email

If you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.

payment methods

We accept PayPal, American Express, Discover, MasterCard, and Visa.

Your card details are protected using PCI DSS v3.2 security standards.

coupon policy

Click here to learn more about the simplehuman coupon policy.